Effective date: October 14, 2026
Solid Equipment Company LLC (“Solid Equipment”, “we”, “us”) runs solidequip.com. This policy explains what information we collect when you use the site, how we use it, and the choices you have.
Information you give us
When you fill out our contact form or request a quote, we collect:
- Your name and company name
- Your email address and phone number
- How you heard about us
- Your message, and the machine you asked about
If you sign up for equipment updates, we collect your email address. When you call us, we receive your phone number and call details.
Information collected automatically
Like most websites, ours collects some information when you visit, using cookies and similar tools:
- Google Analytics shows us how visitors find and use the site, such as pages viewed and time on site.
- Google Ads tells us when someone who clicked one of our ads contacts us, so we can measure our advertising.
- Google Tag Manager loads these tools on the site.
- CallRail shows a tracking phone number so we can see which pages and ads lead to calls. Calls to that number may be recorded, and you’ll hear a message saying so at the start of the call.
- Hotjar records how visitors scroll and click, so we can find parts of the site that are hard to use. It does not record what you type into forms.
These tools may collect your IP address, browser and device type, the pages you visit, and the website that sent you to us.
How we use your information
We use it to:
- Answer your questions and send quotes
- Follow up about equipment you asked about
- Send equipment updates, if you signed up
- Improve the website and measure our advertising
How we share it
We don’t sell your personal information. We share it only with:
- Service providers who help us run the website, phone tracking, analytics and email, and only to do that work for us
- Financing partners, if you choose to apply for equipment financing through a link on our site. Their own privacy policies apply.
- Authorities, if the law requires it
Your choices
- Emails: use the unsubscribe link in any email, or contact us.
- Cookies: you can block or delete cookies in your browser settings. The site still works without them.
- Google Analytics: you can opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout.
- Your information: to see, correct or delete the information we hold about you, use our contact form or call 866-948-5406.
How long we keep it
We keep inquiry and customer information for as long as we need it to serve you and to keep business records.
Children
The site is for businesses. We don’t knowingly collect information from anyone under 16.
Changes to this policy
If we change this policy, we’ll update the effective date at the top of this page.
Contact us
Solid Equipment Company LLC
153 Mayo Road, Suite 209
Edgewater, MD 21037
Phone: 866-948-5406
Contact form: solidequip.com/contact-us/